Refund policy

1. Our Craft, Our Promise

At Phool Dhaage, every product is handcrafted by skilled artisans. Minor variations in colour, texture, size, shape, stitching and finishing are natural characteristics of handmade products and are not considered defects.

We do not accept returns or exchanges for change of mind. Requests are considered only for products received damaged, defective, incorrect or incomplete.

This policy applies only to domestic orders placed through www.Phool Dhaage.com. Orders placed through offline stores or third-party platforms are subject to their respective policies.

2. Eligibility & How to Raise a Request

- Report any damage, defect, missing item or incorrect product within 24 hours of delivery.
- An unboxing video is mandatory for all return, exchange or refund claims. Requests without an unboxing video will not be eligible.
- Share your order number, reason for the request, clear product photographs and the unboxing video through our official customer support email or contact channel.
- Products must be unused, unwashed, unaltered and returned in their original condition with packaging, tags and accessories, wherever applicable.
- All requests are subject to verification and inspection. Natural variations associated with handmade craftsmanship are not considered manufacturing defects.

3. Reverse Pickup & Exchanges

- Once a request is approved, reverse pickup will generally be arranged within 5 business days, subject to courier availability and pincode serviceability.
- Reverse pickup is available only within India. If self-shipping is required, please use a reliable courier and retain the tracking details. Refunds cannot be processed for parcels lost in transit before reaching us.
- Approved exchanges are generally dispatched within 10–15 business days after the returned product is received and inspected. We will communicate any expected delays.

4. Refunds

- Approved refunds will be issued to the original mode of payment, generally within 7–10 business days of initiation, depending on your bank or payment provider.
- Refunds are ordinarily initiated after the returned product is received and inspected.
- Any applicable deductions, including a ₹200 reverse pickup charge where applicable, will be communicated before the refund is processed.

5. Cancellations & Undelivered Orders

Orders cannot be cancelled once placed.

If an order cannot be delivered due to an incorrect address, recipient unavailability, repeated delivery attempts or refusal of delivery, our team will contact you regarding the next steps. Refunds and any permitted shipping deductions will be assessed on a case-by-case basis and communicated clearly. Legitimate claims arising from courier errors or circumstances beyond the customer's control will be considered fairly.

6. Contact Us

For return, exchange or refund requests, please contact us through the customer support email or contact details listed on www.Phool Dhaage.com, within the applicable timeframe.

Thank you for supporting handmade craftsmanship and the artisans behind every Phool Dhaage creation.